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I made a EURO Deposit. My money's been returned. What Should I Do?
  • It is understood that you have submitted a submission contrary to euro deposit rules.

    In order to avoid any disruptions to your EURO deposits, make sure that you do not make any mistakes in your future submissions.  Euro  shipments that do not comply with the rules will be refunded within 5  working days with a refund fee deducted.

    • You can only send from your personal  bank accounts. Transfers with inconsistency between the bank account holder and the BitvBit  account holder are refunded.
    • BitvBit Technology Joint Stock Company or BitvBit Technology   Inc. should be written in the recipient name/title section. Submissions made with incorrect recipient title information are returned.
    • Submissions without a speciallygenerated description code for your depositare refunded.
    • Submissions made with a used or invalid description code are refunded.
    • Transfers made using ATMs(card/cardless)are refunded as it is not possible to confirm the sender information.
    • Transfers made via credit card are refunded as the sender does not have IBAN information.
    • Transfers made at bank branch officesare refunded because the sender does not have IBAN information.
    • Submissions made through company accounts are refunded.
    • Submissions made through the joint bank account are refunded. (bank account used by more than one person)
    • You only need to make your transactions through your individual,  due,  EURO accounts.
    • The minimum deposit amount is 500  EUR.
    • The amount you submit will be automatically reflected in your account by the system after the checks.
    • Euro deposit notifications  that are not made EFT/Wire Transfer within 5 days despite the creation of euro deposit notification will be canceled. Transfers that occur after this period will be refunded at a refundable transaction fee.
    • Please do not forget to write the description code allocated to you during your bank transactions in the Remit/EFT disclosure  field. Transfers submitted without a description code or with an incorrect description code will be refunded at a transaction fee.